Softdent 12.0.3 Bug
There was a critical error in the latest patch of Softdent. Here's the email I got from them:
Dr. Lavine,
I want to make you aware of situation we had with v12.0.3 yesterday. This is a new build that we made available about 10 days ago with some minor changes. This was available via our web update system or upon request. One change had to do with a cosmetic issue in the system file that revolved around the number of transactions on the statement. We changed it to reference the number of pages due to additional costs associated with a 2nd page of an electronic statement.
When making that change in the system file upon entry to the system there are unique circumstances that would allow multiple stations to attempt to make the change. This resulted in duplicate key DMB errors.
It was a tough one to track down but we had “all hands on deck” yesterday and we were able to uncover the problem and we have a path to resolution. We will have a utility available today that will correct anyone experiencing the error on v12.0.3. Yesterday we took a few offices back v12.0.2 which also corrects the error. In addition, we will build v12.0.4 to replace the original v12.03. The v12.0.4 will be made available today to our QA team and we expect a hand off for release no later than Wednesday, May 16th.
I wanted to make sure you were aware of the situation and had first hand information since you work with our customers on a regular basis. I can assure you we will review our systems to understand how this mistake happened. In addition, please understand that the issue did NOT cause any loss of data or corrupt information. We sincerely regret any problems this caused any of our offices. As always, I am available any time to talk to you or any of our customers.
Let me know if you need the contact information for the person who sent me this. I have every confidence they will rectify this....but, it just emphasizes what I always say: make sure you backup before you apply any patches or updates to any of your software programs.
Dr. Lavine,
I want to make you aware of situation we had with v12.0.3 yesterday. This is a new build that we made available about 10 days ago with some minor changes. This was available via our web update system or upon request. One change had to do with a cosmetic issue in the system file that revolved around the number of transactions on the statement. We changed it to reference the number of pages due to additional costs associated with a 2nd page of an electronic statement.
When making that change in the system file upon entry to the system there are unique circumstances that would allow multiple stations to attempt to make the change. This resulted in duplicate key DMB errors.
It was a tough one to track down but we had “all hands on deck” yesterday and we were able to uncover the problem and we have a path to resolution. We will have a utility available today that will correct anyone experiencing the error on v12.0.3. Yesterday we took a few offices back v12.0.2 which also corrects the error. In addition, we will build v12.0.4 to replace the original v12.03. The v12.0.4 will be made available today to our QA team and we expect a hand off for release no later than Wednesday, May 16th.
I wanted to make sure you were aware of the situation and had first hand information since you work with our customers on a regular basis. I can assure you we will review our systems to understand how this mistake happened. In addition, please understand that the issue did NOT cause any loss of data or corrupt information. We sincerely regret any problems this caused any of our offices. As always, I am available any time to talk to you or any of our customers.
Let me know if you need the contact information for the person who sent me this. I have every confidence they will rectify this....but, it just emphasizes what I always say: make sure you backup before you apply any patches or updates to any of your software programs.
posted by Dr. Lorne Lavine @ 7:55:00 AM
1 Comments:
At 4:48 PM,
Sandra said…
I tried to load version 12 from softdent last Friday and lost 2 years of data. I had a computor friend who found my data on c drive. My back up on a hard drive said non existing. I will have a softdent trained technician to load this next time on a day I'm not seeing patients with a back-up that is exixting.
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