I just had a nice chat with Bonnie Pugh, Product Line Manager for the Dental Division of Kodak. As many of you know, Kodak's reputation with service and support hasn't been as good as they would like. After speaking with her, I am convinced they are moving in the right direction. They are completely committed to the Softdent and Practiceworks software. As they suffer the attrition that most IT companies go through (support reps are often young), they are offering incentive for people to stay, and their attrition is certainly down. They are planning to offer online training for offices who want training but don't like the high costs of an in-office trainer. Finally, I also suggested that they assign someone to monitor and respond to the Dentaltown posts, as Townies need to know that Kodak is listening and will respond to their issues. Overall, I'm pleased with their new commitment to service and support and will be looking for great things from them over the coming months.