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The Digital Dentist

Welcome to The Digital Dentist. This is the online blog for Dr. Lorne Lavine, the founder and president of Dental Technology Consultants. If you're thinking of adding to or upgrading your technology systems, then you're in the right place.

Tuesday, March 14, 2006

New UAppoint Features

I've always been impressed with Uappoint, the online patient reminder system. Now they are adding online scheduling to the mix. Here's the press release:

UAppoint today announced the release of its online Recall, Reactivation and Hygiene Scheduling service for dental practices. The patent-pending, state-of-the-art service emails recall notices to patients due for dental cleanings, inviting them to select a desired appointment time. Beyond a simple notification tool UAppoint enables patients to request times that are actually available on the practice schedule. The service is designed to dramatically improve the operational efficiency of dental practices while increasing patient convenience and satisfaction.

UAppoint's value exceeded expectations when its co-founder, wet-gloved dentist Dov Glazer, DDS of New Orleans, Louisiana, was forced to evacuate his hometown as Hurricane Katrina struck the Gulf Coast. Though the usual lines of patient communication -- phone and postal mail -- were completely unavailable, Dr. Glazer's patients were able to reschedule hygiene appointments using UAppoint's Recall and Reactivation functionality, which let them choose appointment times with a single click. Dr. Glazer was able to completely refill his practice schedule, even though he faced a shortage of front desk staff.

"Even before we opened the doors to the office, we were able to send out recalls to patients who missed appointments during September, October, and November," Dr. Glazer remarked. Thanks to UAppoint, the practice schedule is now full just a few weeks after the practice reopened in uptown New Orleans.

The service creates a real-time report of all patients who are due or past-due for their dental cleaning. Dr. Glazer elaborated, "simply click on the names I want to send an email invitation. The patient is automatically sent the date of the previous appointment, the amount of time that has elapsed since then, and several available times that match both the practice scheduling rules and the patient's preferences. With a single click, she selects the appointment time that is best for her and for our practice."

Doctors retain full control over their schedule, as UAppoint reinforces practice scheduling rules and retains the practice's option to decline an appointment request at any time. UAppoint synchronizes in real-time with practice software, ensuring that appointment times offered to patients are actually available of the schedule.

For a limited time, UAppoint is offering a risk-free 30-day evaluation to eligible dentists.

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